Quality in TANDEM
- The school members of Tandem
International avail of a mutual quality standards inspection
system, including interviews with course participants. There are
also teacher exchange programmes. More about this on their website www.tandem-schools.com
In the event of a lack of agreement with a school member of
Tandem International, course participants may adress themselves to
the quality Ombudsman.
Furthermore, they may find on the internet institutions which
elucidate consumer protection rights in these matters.
- Tandem Fundazioa does not deal with the quality of language
course offers in general. Instead, it has developed together with
other institutions quality
criteria specially for tandem mediation concluded by the Chair Board
in the year 2008. For further info, look at the literature
review and at the list below.
- Not all the institutions that advertise themselves as
'Tandem' are prepared and trained to do it. With the help of this
list everybody can prove the quality of the offers:
criteria for tandem intermediation
intermediators are trained by bi- or multinational institutions with
several years of experience with exchanges; Tandem Fundazioa; or a
counsellors course of at least 15 hours at an accredited university.
Along with these training requirements we also require that
intermediators receive regular training updates.
They have to be well known in their institution and adhere to fixed
intermediation is based on data about linguistic levels, interests,
learning goals and motives, age, gender, personal characteristics
and timetables, and done either by personal introduction, or, in the
case of a high number of participants, they are counselled by self-search.
In the case of etandems, intermediation can be done by electronic
All intermediations consist of a didactic introduction, easily
comprehensible complementary material, checking in with participants
soon after the start of the partnership, as well as the opportunity
to get counselling or another partner.
institution is committed to making sure that all employees and
students in the language area/department know about the tandem
service and, consequently, a high percentage of interested students
receive partners. Partnerships can also be assigned independently of
participation in a language course.
The current maximum fee per person for 3 intermediations per year is
no more than the equivalent of a teacher’s salary for 1,5 hours.
Supplementary offers may be billed extra.
- Institutions which fulfil these standards, since May 2008
after an examination are awarded the Seal
Here are to be consulted the lists of
certified institutions .
catalogue of materials