Ombudsman for language class participants
Class participants in 'Tandem International' schools can turn to
the quality Ombudsman with any complaints relating to their school.
The process is as follows:
1. If there are differences of opinion, speak with the
responsible person in the school
2. If that does not help, speak with the school which arranged
the course for you
3. If this is also unsuccessful, write a detailed report to the Ombudsman/Quality
First you get an acknowledgement of receipt, then the Ombudsman
indicates the further steps to you.